Effective Date: 10/09/2024

Welcome to Curtain Krafts. These Terms of Service govern your access to and use of our website, products, and services, including the purchase of our customized A.C. curtains, mosquito nets, artificial grass, and other offerings. By using our services, you agree to the following terms:

1. Acceptance of Terms

By accessing or using our services, you agree to be bound by these Terms of Service, as well as our Privacy Policy and any other terms referenced herein. If you do not agree, please refrain from using our services.

2. Eligibility

• You must be at least 18 years of age to use our services or purchase products. By using our services, you confirm that you meet this requirement.

3. Product Availability and Description

• Curtain Krafts offers a variety of customized products, including but not limited to A.C. curtains, mosquito nets, artificial grass, and bike covers.
• All product descriptions, images, and prices on our website or through any communication are provided for informational purposes. While we strive for accuracy, we do not warrant that the product descriptions or other content is error-free, complete, or current.

4. Custom Orders

• Products such as A.C. curtains are customized to client specifications (size, fabric, color, design, etc.). You are responsible for providing accurate measurements and details.
• Once the order is placed, changes or cancellations may not be possible, depending on the production stage.

5. Order Processing and Payment

• Upon placing an order, you will receive a confirmation email or message. We reserve the right to accept or reject any order based on availability or other factors.
• Payments must be made at the time of order placement. We accept multiple forms of payment, including [Bank Transfers, UPI, Credit/Debit Cards, etc.].
• In the event of pricing errors or discrepancies, we reserve the right to cancel orders and refund the paid amount.

6. Shipping and Delivery

• Shipping costs, delivery timelines, and available delivery areas will be communicated at the time of order. Curtain Krafts is not liable for delays caused by external factors such as weather conditions or courier services.
• Ownership of the product passes to the customer upon delivery.

7. Return, Refund, and Cancellation Policy

• Custom-made products are non-refundable and non-returnable unless they are defective or damaged upon delivery.
• If a product is damaged or incorrect, you must notify us within 48 hours of receiving the item to be eligible for a replacement or repair.
• Order cancellations may only be made within 24 hours of purchase. After that, cancellation fees may apply.

8. User Accounts

• You may create an account on our website for easier access to order tracking and order history. You are responsible for maintaining the confidentiality of your account credentials.
• Curtain Krafts reserves the right to terminate accounts that are found to be in violation of these Terms of Service or engage in fraudulent activities.

9. Intellectual Property

• All content on our website, including images, designs, logos, and text, is owned by Curtain Krafts or licensed to us. You may not copy, modify, distribute, or use this content for any commercial purposes without prior written consent.

10. Privacy

• Your privacy is important to us. By using our services, you agree to our collection and use of personal information as outlined in our Privacy Policy. This includes your name, contact information, and payment details for the purpose of order fulfillment.

11. Limitation of Liability

• Curtain Krafts is not responsible for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.
• Our liability is limited to the amount you paid for the product in question.

12. Warranties

• Our products come with a limited warranty of 6 months against manufacturing defects. This does not cover normal wear and tear, or damages caused by improper use.

13. User Conduct

• You agree not to use our services for any unlawful or prohibited purposes, including but not limited to fraudulent orders or the dissemination of harmful content.
• Any violation of these terms may result in the termination of your access to our services.

14. Third-Party Links

• Our website may contain links to third-party websites or services. Curtain Krafts is not responsible for the content or accuracy of these external sites, and you access them at your own risk.

15. Modifications to Terms

• We reserve the right to modify or update these Terms of Service at any time. The updated terms will be posted on our website, and continued use of the services constitutes your acceptance of the revised terms.

16. Governing Law

• These terms are governed by and construed in accordance with the laws of West Bengal, India, and any disputes will be subject to the jurisdiction of the courts in Howrah, West Bengal.

17. Contact Information

For any questions or concerns about these Terms of Service, please contact us at:

• Email: Curtainkraft@gmail.com
• Phone: +91-7003287963.